Refund policy

Because our products are perishable, we cannot accept returns once an order has shipped. All sales are final.

However, we will always assist you if there is an issue with your order. We accept refund or replacement requests for defective, damaged, incorrect, or missing items.

Eligibility for a Refund or Replacement

You may request help if:

  • You received the wrong item

  • Your order arrived damaged, melted, or defective

  • An item is missing from your package

  • Your package is lost in transit (never marked “Delivered”)

These are the only situations where refunds or replacements are available.

How to Request Help (Within 48 Hours)

Please contact us within 48 hours of delivery (or the expected delivery date for lost packages):

📧 team@swedishcandychef.com

Include:

  • Your order number

  • Photos of the shipping box, label, packing materials, and product condition

This information helps us resolve the issue quickly.

Resolution Options

If your request is approved, we will offer either:

  • A replacement, or

  • A refund to your original payment method (full or partial)

The resolution provided depends on the nature of the issue.

Not Eligible for Refunds or Replacements

We cannot offer refunds or replacements for:

  • Taste preferences

  • Normal product variations in color or shape

  • Packages marked “Delivered” but stolen or damaged afterward

  • Heat damage when packages are left outside after delivery

  • Incorrect shipping addresses provided at checkout

  • Refused or unclaimed shipments

  • Sale/clearance items, bulk/custom orders, and gift cards

Order Changes & Cancellations

Orders can be cancelled or edited before they are fulfilled.
Once shipped, we cannot cancel, reroute, or change the address.

International Orders

Customers are responsible for duties and taxes.
Refused or unclaimed international shipments are not refundable.

Need Help?

We’re here to support you — reach out anytime at team@swedishcandychef.com.